Resale Shops FAQs

Where are your Resale Shops located? 

Both shops are located in Monticello, Illinois. Our Willow Tree Missions on Washington is located at 100 E. Washington St., and our Willow Tree Missions on Monroe is located at 351 W. Monroe St.

 Will I find different items at each location? 

Yes!  At Willow Tree Missions on Washington, you will find:

  • Family Service Center
  • Clothing - all seasons and sizes, including undergarments
  • Shoes
  • Accessories  - belts, ties, purses, scarves, jewelry, sunglasses, etc.
  • Media - books, CDs, puzzles, DVDs, records
  • Housewares
  • Kitchenware
  • Home decor
  • Antiques, collectibles, vintage, knickknacks, giftware
  • Electronics - new, old, vintage items in working condition. (we do not accept console/box TVs)
  • Craft supplies
  • Sporting Goods
  • Toys
  • Linens
  • Pet supplies
  • Small lawn & garden equipment
  • Baby equipment
  • Health & beauty items

At Willow Tree Missions on Monroe, you will find:

  • Donation Center
  • Furniture (no rips pr stains)
  • Building materials, home renovation items, hardware
  • Appliances - big & small (must be operational)
  • Medical equipment - Wheelchairs, walkers, shower chairs
  • Large Lawn & garden items
  • Weight benches
  • Large outside toys
  • Luggage

 I have items I would like to donate to the Resale Shops. Where can I take my donations?

We only accept items for donation at Willow Tree Missions on Monroe located at 351 W Monroe St., Monticello.

What forms of payment do you take at the Resale Shops?

We accept cash, debit/credit card, Apple Pay, and Cash App. Swipe, Dip, and Tap
are available. We do not accept checks!

May I return items I purchase at Willow Tree Missions?

Only electronic items may be returned within 7 days accompanied by the receipt. We do not provide refunds or exchanges on other items.  We advise everyone to check their merchandise carefully for flaws or common issues before purchasing.  Items in the shop are sold as-is.  There are few exceptions to this policy.  However, if you have a question about an item, please contact the manager on duty.

Are you in need of any items that I can donate? (Our Wish List)

Yes!  We are always in need of specific items for the shop and the domestic violence program and shelter. The following is a list of items that are always in demand. For a current list of needs, visit our Amazon Wish List. 

  • Safety pins
  • Black Sharpies
  • Rubber bands
  • Zip lock bags of all sizes
  • Clorox wipes
  • Glass cleaner
  • Paper towels
  • Staples
  • Scotch tape
  • Batteries....especially AA and AAA
  • Pens
  • Blank stickers
  • Liquid hand soap
  • Toilet paper
  • Toiletry items such as shampoo, toothbrushes, toothpaste, etc.
  • White trash bags - drawstring
  • Shopping bags

How does it work with volunteers’ shopping and buying?

Our volunteers provide us with $100,000+ per year in free labor. We would not exist if not for them. Anyone who volunteers for a 2-hour shift or more is eligible to make their purchases with a 50% discount at the end of their shift. Our volunteer policy allows volunteers to purchase any items that have been researched, processed, and priced by our trained pricing team. There IS AN ADVANTAGE that volunteers get to see items first because they are there working. We are grateful that this advantage is one way we can thank them for their tireless and constant service. Anyone can volunteer if they, too, would like to gain this advantage. We believe they will quickly learn that there are many amazing reasons to be a part of this team that go far above and beyond shopping.

How is the money from the Resale Shops used?

The Resale Shops are our primary source of funding, supplemented by donations and grants. We do not receive any government funding for the services we provide. The funds we generate through our resale shops go to three primary areas:

  1. Bills and overhead – We have two facilities to pay for and maintain. For both facilities, costs include things such as mortgages, insurance, utilities, repairs, and maintenance, etc.
  2. Payroll and payroll taxes – We have a team of 12 staff: 4 are full-time and the remainder are part-time. These staff are supplemented by volunteers who give their time on average of 800-1,000 hours per month.
  3. Client Needs – Many victims of domestic violence do not need shelter but have many other obstacles that get in the way of their freedom and well-being. Our funding allows us to look at each person individually, assess what their obstacles are, and remove as many as possible.